Telephone Etiquette for the Office
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The popularity of e-mail in the workplace has certainly decreased the amount of business communication that takes place on the telephone, but good telephone etiquette is still essential. Although it is easy to be polite and professional on the telephone, the simple rules explained in this article are frequently overlooked or ignored.

Submitted By April M. Ardito

Understanding & Managing Conflict

Does the resolution of conflicts within the workplace really matter? If you think about the potentially damaging effect of conflict on productivity, working relationships, and the health of employees both short-term and long-term, you will find that the ability manage conflict is an important tool to have and understand.

Submitted By Business Author Bruce

Female Obesity: The New Fear for Shopping Women

This article helps to define what really goes on when an overweight woman goes shopping.

Submitted By Roni Ray

What Do You Take Me For?

Operating in a family run restaurant has its pitfalls, and calls for a thick skin, and an ability to look on the rosy side.

Submitted By Geoffrey Zimmerman

Creative and Friendly Customer Service

In today"s fast moving, high tech world, it is often easy to forget the most important component of business is the customer. Customer service has been reduced to a faceless, nameless, and often voiceless entity.

Submitted By DBrooks