Customer Service Begins After the Sale
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One single factor that can make or break your business is the level of customer service that you uphold. It needs to be at the core of your business values if you have any hope of succeeding in your endeavor. Here is some food for thought when it comes to the necessity of quality customer service.

Submitted By David R. Michaels

Is There a Future for Monkeys in Customer Service?

Monkeys are already picking tea. Who´s to say that next customer service agent you encounter won´t be a primate, too? And if he is, will you be any worse off?

Submitted By Carol Bengle Gilbert

Tips on How to Resolve a Billing Mistake

This article gives tips on how to better facilitate the resolution of a mistake in billing. Tips include such things as avoiding calling on Mondays, information about how the Fair Credit Billing Act works, why sending a letter of complain within 60 days of the billing date is vital, etc.

Submitted By TIMsexton

Customer Loyalty vs. Customer Retention

A brief article outlining the differences between customer retention versus customer loyalty. Gives an overview of each term and the associated business habits or actions.

Submitted By Jeremy Otte

How to Sell More by Making Your Customer Feel Special
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The most important aspect of your business is your customer. Here´s how to sell more by making your customer feel special.

Submitted By Dr. Kristie

Why A Review of Customer Call Lists is an Essential First Step to Improving Sales Productivity

It does not matter whether you have to assemble a new sales team from scratch, or inherit an experienced team with mixed track records. Asking fundamental questions about how sales people plan their daily work routines will inevitably provide leads on how to achieve better business results.

Submitted By Dr S Banerji