Customer Service - Make Your Business Stand Out

According to a recent poll, customers rate customer service as a priority - and most customers are just looking for good, old-fashioned customer service. This is the perfect opportunity, then, for small business and retailers to differentiate themselves from the crowd - just by delivering superior customer service.

Submitted By Mal Davies

Business Risk Management: Complaining Customers Appreciate Honest Communication

Keeping customers happy is a tough business that requires many skills on the part of managers. This article uses a real-life case to demonstrate how managers can use direct communication to satisfy unhappy customers. Names have been changed for privacy purposes.

Submitted By Grady

Frustrated with Bad Service? – Don’t Just Sit There – Do Something

You don´t have to put up with substandard customer service. With the right knowledge you can fight back and get the service you deserve.

Submitted By beconrad

Five Steps to Customer Satisfaction

A satisfied customer means repeat orders and money in your pocket. You can strive for superior customer relations by taking the 5 steps to customer satisfaction.

Submitted By CAC007

Five Must-Dos to Implement Immediately to Increase Customer Service Satisfaction

Mal Davies Customer service satisfaction should be paramount to any business. A reminder of five steps to implement to increase customer satisfaction and customer retention.

Submitted By Mal Davies

Win Back Customers With A Little Psychology

A look at the psychology behind why customers leave a business and tips for turning things around. Includes examples of situations and how they were successfully handled.

Submitted By Shannan Powell