Article has been "Waiting" for a Week

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Article has been "Waiting" for a Week

Postby cmcmahon66 on Fri Mar 29, 2019 7:19 am

One of my articles is showing as "waiting" in my content list, and has been for about a week. When does such a hold expire (I assume no one else can see it or buy it while it's "waiting"), or is there someone I can contact to have the hold removed?

Thanks,
Colleen
cmcmahon66
 
Posts: 52
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Re: Article has been "Waiting" for a Week

Postby Angie H on Fri Mar 29, 2019 9:05 am

Hi Colleen

I'm not sure what's happening, but I've noticed I have 4 articles with "waiting" status. And you're right. They're not available in the catalog. One of these has been in "waiting" about two weeks, so I'm not sure what's happening.

Angie
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Re: Article has been "Waiting" for a Week

Postby MrSteve51 on Fri Mar 29, 2019 1:04 pm

Sometimes an article is in "waiting" while payment is being processed, but that shouldn't take more than a week. If it's longer than that, the chances are a client put it in their basket but didn't complete the purchase. Contact Support and they'll sort it out for you.
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Re: Article has been "Waiting" for a Week

Postby cmcmahon66 on Mon Apr 01, 2019 5:56 am

As of Monday 4/1 the original one is still "waiting" and and one I noticed that was "waiting" on Friday is still in the same status. Gonna try Support through the website form but I've had mixed results with that in the past. Will report back!
cmcmahon66
 
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Re: Article has been "Waiting" for a Week

Postby Gauderbock on Mon Apr 01, 2019 7:40 am

'Waiting' articles are supposed to be returned to the catalog after five working days, but I've found this very unreliable.

And as it can be difficult to get a response from support at times, I generally just set myself a reminder for a week's time, then delete and resubmit the article if it's still in limbo.
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Re: Article has been "Waiting" for a Week

Postby Angie H on Mon Apr 01, 2019 8:37 am

I contacted support and they returned the articles to the catalog.
Angie H
 
Posts: 107
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Location: Saskatchewan

Re: Article has been "Waiting" for a Week

Postby cmcmahon66 on Thu Apr 04, 2019 6:24 am

I sent a note to support and the one that had been "waiting" the longest was released back into the catalog that day. The other one was not then (but it hadn't been on hold as long either) but I checked this morning and it's back to being "live" again now.

Thanks for the feedback/suggestions!

Colleen
cmcmahon66
 
Posts: 52
Joined: Fri Dec 07, 2012 2:29 pm


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