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Not Receiving All Email Notifications?
Posted: Mon May 09, 2016 5:22 pm
by LMasterson
I've noticed in the past few months that I don't always receive email notifications for new assignments loaded for specific teams. More recently, I'm also not receiving updates when articles are sold. In fact, if I don't log in and check the 'Requested Content' section or the global notification icon regularly to see what's been happening, I tend to miss out on things.
I've checked my email notification settings and I have every box checked to email me instantly.
Any clues what I'm missing or what else I can amend to ensure I get emails please anyone?
Re: Not Receiving All Email Notifications?
Posted: Tue May 10, 2016 9:42 am
by Word Gypsy
Hi! This issue is an ongoing one. Others have commented about not getting all of their emails, and I've personally experienced this issue for many months now. Each time someone at CC responds to me, I am told the problem is on my end and to check my spam. Honestly, no one seems to know what the problem is, so it just keeps happening. I will say that I am no longer receiving emails regarding pools either, and the problem seems to be worsening.
Re: Not Receiving All Email Notifications?
Posted: Tue May 10, 2016 5:14 pm
by LMasterson
Word Gypsy wrote:Hi! This issue is an ongoing one. Others have commented about not getting all of their emails, and I've personally experienced this issue for many months now. Each time someone at CC responds to me, I am told the problem is on my end and to check my spam. Honestly, no one seems to know what the problem is, so it just keeps happening. I will say that I am no longer receiving emails regarding pools either, and the problem seems to be worsening.
Hmmm... I was hoping this wasn't the case. It's certainly not my spam filter, as I check that daily (too many private clients with keywords that trigger the spam filter regularly, so have to check it regularly) and there's never anything from CC in there. But nothing in the regular inbox either.
Oh well. I'll just continue the habit of logging in and checking the global notifications regularly
Thanks for responding
Re: Not Receiving All Email Notifications?
Posted: Tue May 10, 2016 9:30 pm
by Gauderbock
The whole CC email and messaging system seems to be decidedly flaky... I often don't get notifications of article approvals, and I've not had a requested content email for ages. It does make me wonder what exactly happened to several happy customers who suddenly went quiet...
I don't think there's any way to improve things on our end though.