May we have an update re. Payment Processor Issues?

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May we have an update re. Payment Processor Issues?

Postby Words4Bread on Thu Jun 25, 2020 1:22 am

@constant-content Could we please have another update on the state of affairs with the payment processor? It seems to be dragging on an awful long time and the lack of information is worrying. Will the pay out at the beginning of July take place? It would also be useful to know if client-side transactions are going ahead normally. I wrote to support, but didn't get a reply. So, I'm trying here. I'm sure you are doing your best to get things back on the rails, but this poverty of communication only adds to the problems we writers face.
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Re: May we have an update re. Payment Processor Issues?

Postby Pellucidean on Sat Jun 27, 2020 6:40 am

I'll link to a Reddit thread where a little more information has been posted (albeit not by anyone from Constant Content themselves). https://yb.reddit.com/r/freelanceWriter ... t_payment/

If you scroll down you'll see one user got an email with additional information. Apparently CC is in the process of integrating with a new payments processor but that process can take two to three weeks.
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Re: May we have an update re. Payment Processor Issues?

Postby LMasterson on Mon Sep 14, 2020 7:36 am

I received an update requesting my international SWIFT payment information after being advised that international writers can't receive payments via Stripe. I provided the information requested. I got no response from their 'support' staff and no payment. I still haven't been paid since June 2020.
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Re: May we have an update re. Payment Processor Issues?

Postby Word Gypsy on Tue Sep 15, 2020 8:20 am

My experience has been that support responds when they have an answer to your email. Sometimes, I never get a response, while other times, I get one days or weeks later. Hang in there. I know it is tough. My guess is that they still haven't figured out a solution for this problem. :(
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