Search found 3462 matches

by Celeste Stewart
Sun Oct 25, 2015 11:23 am
Forum: Questions and Answers
Topic: Confused Customer- how do I answer her?
Replies: 22
Views: 7571

Re: Confused Customer- how do I answer her?

Yikes! A lot has changed over the last 6-7 years, so I wouldn't necessarily go looking for advice from that far back. That said, I still feel that showing 100 percent is the best approach. If you only show 30 percent, the customer won't necessarily know which direction your article will go. You may ...
by Celeste Stewart
Wed Oct 14, 2015 1:26 pm
Forum: Suggestions or Requests
Topic: CC content editor form
Replies: 4
Views: 7163

CC content editor form

So, I forgot to add a list of sources at the end of an article. Went in to add it at the bottom, but the editor keeps moving it to the top of the page. It seems that when you copy some text into the editor, it automatically places it at the top, regardless of if the cursor is placed at the bottom.
by Celeste Stewart
Fri Oct 09, 2015 9:00 am
Forum: Site Renovations Writer's Suggestions
Topic: Green font color on new site
Replies: 42
Views: 39916

Re: Green font color on new site

Thanks for making some of those changes so quickly. Logging into the dashboard area and having one-click access to requests are both awesome! FYI, when logging in to the new site on my phone, I noticed that most of the buttons and green links don't work! The main navigation links work fine, but thin...
by Celeste Stewart
Wed Oct 07, 2015 9:29 am
Forum: Site Renovations Writer's Suggestions
Topic: Green font color on new site
Replies: 42
Views: 39916

Re: Green font color on new site

I can read it okay for now, but I'm not a fan. It's harder to read and harder to find stuff at a glance, and honestly, the green is not very attractive. What happened to usability? I like the blue and black contrast of the old site and the forum (at least until they change it to match the main site)...
by Celeste Stewart
Thu Apr 16, 2015 10:06 am
Forum: Suggestions or Requests
Topic: Delays in receiving private requests / no emails
Replies: 6
Views: 8560

Re: Delays in receiving private requests / no emails

That makes sense (waiting on the client to deposit funds or select a writer, etc). That said, the deadline should be extended accordingly. I'm sure the client would understand and that it's just one of those things that hasn't been thought of and addressed.
by Celeste Stewart
Tue Apr 14, 2015 4:39 pm
Forum: Suggestions or Requests
Topic: Delays in receiving private requests / no emails
Replies: 6
Views: 8560

Re: Delays in receiving private requests / no emails

Hopefully they're fixing it :) No, I haven't reached out to support yet. If the long approval delays keep happening, I will. I'm hoping that part was just a fluke, someone out sick or something.
by Celeste Stewart
Tue Apr 14, 2015 9:19 am
Forum: Suggestions or Requests
Topic: Delays in receiving private requests / no emails
Replies: 6
Views: 8560

Delays in receiving private requests / no emails

Hi, For about a week or two, I have not been receiving any emails notifying me of new private requests. That said, I check my requests section several times a day to be sure I don't miss anything. On Friday evening (the 10th) a brand new private request appeared. It had a start date of April 6 and a...
by Celeste Stewart
Fri Mar 27, 2015 1:13 pm
Forum: Site Renovations Writer's Suggestions
Topic: Subject Line: Wording in New Private Pool Request Emails
Replies: 0
Views: 5388

Subject Line: Wording in New Private Pool Request Emails

Hi, I know this is a minor thing, but changing it would be extremely helpful. For about 6 months or so, after CC changed some of their email processes, the subject line for new PRIVATE pool requests says "new PUBLIC pool request." It would be helpful to use the correct wording because we t...
by Celeste Stewart
Fri Mar 27, 2015 1:06 pm
Forum: Site Renovations Writer's Suggestions
Topic: The Option to Decline a Request
Replies: 3
Views: 8558

Re: The Option to Decline a Request

I would love the ability to decline, or maybe just hide, requests. Kind of like how we can remove completed requests, it would be nice to remove those requests we have no interest in seeing every day.
by Celeste Stewart
Mon Jan 26, 2015 4:13 pm
Forum: Author Exchange
Topic: Request for copy editing?
Replies: 11
Views: 6035

Re: Request for copy editing?

Hi guys, For large or unusual requests like this, one of CC's account managers (Sienna, Eric, Chris, etc...) will often get involved to help make it happen so that it's fair to both the client and writer. Also, you can arrange to do it in smaller batches so that there's less risk. For example, you m...
by Celeste Stewart
Mon Apr 29, 2013 11:37 am
Forum: Questions and Answers
Topic: What does (x) next to username mean?
Replies: 1
Views: 1693

Re: What does (x) next to username mean?

That number is the number of purchases the customer has made. A customer with (1000) is one who has been using CC frequently while one with (0) is one who is new to the site or hasn't yet made a purchase.
by Celeste Stewart
Wed Apr 03, 2013 1:44 pm
Forum: Questions and Answers
Topic: April Fools' Joke?
Replies: 6
Views: 2649

Re: April Fools' Joke?

Sometimes someone will use a fraudulent credit card or PayPal account to buy a bunch of articles. Once discovered, those supposedly sold articles usually revert back and the money pulled back out of our accounts.
by Celeste Stewart
Fri Mar 15, 2013 9:18 am
Forum: Author Exchange
Topic: Always this slow?
Replies: 3
Views: 3055

Re: Always this slow?

Hang in there - it's tougher for spec articles to find a home. Also, some customers buy in bulk once or twice a month. For example, the solar energy customer tends to buy hundreds at once in a single swoop. If I recall, there's a standing public request for these so if you write on that topic, make ...
by Celeste Stewart
Fri Mar 15, 2013 9:15 am
Forum: Author Exchange
Topic: gender-neutral "they"
Replies: 3
Views: 3062

Re: gender-neutral "they"

One way to avoid this is use the plural version so it matches "they." For example:
When your children do x, they should Y.

Some find it acceptable to mix the genders up with examples throughout the article. Use she in one example, he in another.
by Celeste Stewart
Wed Mar 06, 2013 1:15 pm
Forum: Questions and Answers
Topic: I think I did a bad thing.
Replies: 9
Views: 3571

Re: I think I did a bad thing.

Since they haven't been accepted or rejected yet, you can go in and edit your submission. First, correct the formatting of your original document. Next, go into My Account > My Content and click on Edit. Copy and paste the corrected document into the long summary. Save. You're not done yet. Scroll d...