Summary:
Computer problems are never any fun. But if you are a sole proprietor of a company, or even the member of a small company that does not have the budget for in house tech support, you can be in real trouble if your computer breaks down. In the past, small businesses had to rely mainly on phone support from their hardware or software vendor (while each company blames the other for the problem) and their very limited warranty, or on the help of friends or their 13-year-old techno geek cousin to solve their PC problems.

Details or Sample:
System integrators, and even general computer consulting companies are eager to make house calls for their Fortune 500 type clients, but if you want their service you often have to schlep the machine to their office yourself. Until recently, that is. Between the boom in home-based work and the drive-down of PC prices it seems that everyone has a computer these days. This has allowed for the success of more computer consulting businesses that provide IT support, including house calls, to small companies and independent contractors. The hourly rates for these types of services range from about $70 to $130 dollars an hour in most areas, flat rate fees for one-shot deals such as installing a hard drive (about 40$), and subscription IT services that run upwards of 100$ per month per person.

Not a bad deal when you consider what the prices used to be, even a few years ago.

While many larger companies still do not provide house-call services, these smaller start-ups do. And they are in the unique position to understand the demands of a small business. Most small business owners work 24/7 therefore need tech support that matches those hours, and more and more computer consulting companies can meet that need.

But when investigating a smaller support company there are important questions for you to ask

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Written by: Faith Harper
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Words: 650