Summary:
This 730-word article shares etiquette tips for online auction sellers. Following these tips will improve the seller´s feedback, create more return customers, and generate more bids on the items that the seller has listed.

Details or Sample:
If you sell at online auction sites, you have to rely on feedback to make or break your reputation. People aren’t going to continue giving you their business because your storefront is at a very good location, or because you have a charming personality. Knowing and practicing eBay etiquette will make you a better seller: one that users will visit again and again.

• Be honest. Don’t exaggerate when you describe an item. Even a tiny “white lie” can jeopardize your reputation. Fortunately, even items with small flaws will find buyers. Be honest and those users will be satisfied with their purchase more often than not.

excerpt
• At some point, you might have to give a buyer a refund. If that happens, be sure to return the money the same way that it was given to you. If the buyer gave you a money order, then send that person a money order. If you received a PayPal payment, then send the refund through PayPal. It’s not fair to make somebody who gave you an instant payment wait for two weeks or longer to get his or her money back. It also makes you look bad as a seller.

Please note, however, that this refund policy does not apply to scammers. If you are, for example, given a money order for a higher amount than the selling price plus shipping charges, you should be suspicious. But when dealing with legitimate customers, you should keep their needs in mind.

Sellers who try to maintain high standards and satisfy customers will reap the rewards. If you’re one of these conscientious sellers, you can expect more bidders, better feedback and lots of returning visitors.

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Written by: Sarah81
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Words: 730