Summary:
The popularity of e-mail in the workplace has certainly decreased the amount of business communication that takes place on the telephone, but good telephone etiquette is still essential. Although it is easy to be polite and professional on the telephone, the simple rules explained in this article are frequently overlooked or ignored.

Details or Sample:
The popularity of e-mail in the workplace has certainly decreased the amount of business communication that takes place on the telephone, but good telephone etiquette is still essential. Although it is easy to be polite and professional on the telephone, the simple rules explained in this article are frequently overlooked or ignored.

First of all, the telephone should be answered promptly whenever possible. Multitasking in a business environment has become almost a necessity, but when a phone call cannot be answered promptly and given your full attention, it is often better to let it ring through to voicemail and returned as soon as possible. The caller will likely be able to intimate when you are feeling rushed or inconvenienced by the call, and that makes for a poor first impression.

When answering your office phone, you should give a greeting (such as "Good morning" or "good afternoon"), your name, and your title when appropriate. Many offices also require you to thank the caller and state the name of your company. A good greeting or "phone script" is very important for maintaining a professional image and eliminates any potential for confusion about with whom the caller is speaking.

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Downloads: 1
Written by: April M. Ardito
Available File Types:Text
Words: 450