Is There a Future for Monkeys in Customer Service?

Monkeys are already picking tea. Who´s to say that next customer service agent you encounter won´t be a primate, too? And if he is, will you be any worse off?

Submitted By Carol Bengle Gilbert

Tips on How to Resolve a Billing Mistake

This article gives tips on how to better facilitate the resolution of a mistake in billing. Tips include such things as avoiding calling on Mondays, information about how the Fair Credit Billing Act works, why sending a letter of complain within 60 days of the billing date is vital, etc.

Submitted By TIMsexton

Customer Loyalty vs. Customer Retention

A brief article outlining the differences between customer retention versus customer loyalty. Gives an overview of each term and the associated business habits or actions.

Submitted By Jeremy Otte

How to Sell More by Making Your Customer Feel Special
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The most important aspect of your business is your customer. Here´s how to sell more by making your customer feel special.

Submitted By Dr. Kristie

Why A Review of Customer Call Lists is an Essential First Step to Improving Sales Productivity

It does not matter whether you have to assemble a new sales team from scratch, or inherit an experienced team with mixed track records. Asking fundamental questions about how sales people plan their daily work routines will inevitably provide leads on how to achieve better business results.

Submitted By Dr S Banerji

The Art of Good Customer Service! How to Make Your Customer Feel Special
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If you want to practice good customer service, you need to make your customer feel special. Here´s how to show your customer you value their business!

Submitted By Dr. Kristie