Telephone Etiquette - Effective Personal and Professional Telephone Techniques

There are some major dos and don’ts regarding using the telephone, whether you are receiving a phone call or making one. Correct telephone technique is essential, as often the first impression someone has of you is based upon a telephone conversation.

Submitted By Divinelydesigned

Are You a Good Listener?

Listening is a valuable skill both for the professional and personal life. Learn how to become a good listener, by applying these practical and easy to use techniques. Watch your relationships and reputation improve as you use your listening skills.

Submitted By ThinkOnItDevotions

Women Executives: Whos in the Kitchen

For years, many business executives threw the at-home business dinner to gain that all-important one-on-one time with a client. Now women are in the position of having to do the same. The difference is, they don"t have wives to pull off the event. There are still options.

Submitted By Kim Remesch

Call Center Etiquette

This article describes working in a call center and tips for being successful: proper tone, customer service techniques, etc. It also describes how to successfuly work with a difficult customer.

Submitted By ewritingservices

Sexual Harassment Training: Key to Good Employee Relations

Sexual harassment prevention training is no longer an option; it's a necessity.

Submitted By Joanne M. Friedman

Black Belt Leadership

Great leadership is in short supply. It takes years of practice, skills and training to become an effective leader. Being an outstanding leader is even more difficult and the way to get there is not the road most traveled.

Submitted By Alexi