Call Center Etiquette

This article describes working in a call center and tips for being successful: proper tone, customer service techniques, etc. It also describes how to successfuly work with a difficult customer.

Submitted By ewritingservices

Sexual Harassment Training: Key to Good Employee Relations

Sexual harassment prevention training is no longer an option; it's a necessity.

Submitted By Joanne M. Friedman

Black Belt Leadership

Great leadership is in short supply. It takes years of practice, skills and training to become an effective leader. Being an outstanding leader is even more difficult and the way to get there is not the road most traveled.

Submitted By Alexi

Five Skills to Get You Promoted

Young employees can use these five tips to get noticed by their boss and get the raise or promotion they deserve.

Submitted By Kimberly D. Wells